SVENNISAIYour customers get an answer on the website and WhatsApp, at any hour.
An AI assistant on Claude answers from the company's documents and up-to-date data, in the customer's language. What it is not sure of, it hands to a colleague.
Setup from 4,200 GBP, then from 420 GBP a month
All prices are in GBP and exclude VAT.
Book a 30-minute call · with a Claude Certified Architect from our team, who builds the agents.
What you get
The assistant works on your website, on WhatsApp or by email, connected to your live data. We run it for you, month by month, as a subscription.
- 01Answers on the website, WhatsApp or email, in English and your customers' languages, at any hour, from the company's documents.
- 02Each answer is about the product or account of the customer who asks: their order, their device, their invoice.
- 03An activity log for every conversation, on your account, and a monthly report with the share of conversations left unanswered.
- 04Handover to a colleague when it is unsure, or when the question is sensitive: complaints, money, personal data.
- 05Running included: monitoring, new Claude models tested on your cases first, one improvement a month.
What changes the price
For each connection to your systems we build what fits: a connector, an MCP server, a plugin or a skill. We show you the options, with the cost of each, and you choose.
- 01How many connectors, MCP servers and plugins we build for your systems.
- 02How many skills and routines we prepare and test.
- 03How many departments, seats and channels are in the project.
- 04What your system offers: an API, or another route we choose together.
You get the final price in the written offer, before you sign. It does not change along the way without your agreement.
How it unfolds, step by step
Pick a step: what it covers, what we need from you, what you keep.
How it works: one conversation, on a Sunday evening
- A customer writes on WhatsApp on a Sunday evening: "my order has not arrived". The assistant asks for the order number or the email.
- It looks in the company's documents and live data: the order, the delivery, the product manual. It answers in the customer's language, about their order alone.
- If it cannot find a reliable answer, it says so and hands over to a colleague with a summary. The customer never gets an invention.
- A complaint, a return or a question about money always goes to a colleague, by your rule.
- Everything goes into the activity log, on your account; conversations left unanswered are counted in the monthly report.
You bring: The documents the assistant answers from, and access to your live data: orders, accounts, products. Real conversations, and a colleague in support who knows the sensitive questions and approves replies in the first weeks. You open the Anthropic or cloud account in your company's name, with our help.
Two AI assistants, as a subscription
An AI assistant answers your customers or colleagues, and we keep it running month by month. Setup takes two weeks and costs from 4,200 GBP. The subscription starts at 420 GBP a month, or 850 GBP a month for the larger size.
- AI service desk assistantThe team that receives internal requests, for example to IT, in Zoho Desk or Microsoft Teams.setup from 4,200 GBP, then from 420 or 850 GBP a month
- You are hereAI customer assistantThe company whose customers write on the website chat, WhatsApp or email, at any hour, in several languages.setup from 4,200 GBP, then from 420 or 850 GBP a month
The four steps. Claude seats are billed to you directly by Anthropic, in pounds; an agent's model usage by Amazon Web Services, in US dollars, on use and not capped unless you set a budget.
Frequently asked questions
What is the difference between an assistant and an AI agent?
An assistant answers customers from the company's documents and systems, and hands sensitive cases to a colleague. An AI agent takes over a whole process, orders for example, and is built in Claude Pilot A. Sensitive means anything about money, medical or legal matters, or a complaint.
What happens when the assistant does not know the answer?
It says it could not find an answer and hands the conversation to a colleague, with a summary. It does not invent. Each of those conversations is counted in the monthly report, and the next month's improvements start from there.
Does the customer know they are talking to an AI assistant?
Yes, from the start of the conversation, and they learn how to reach a person. It is our rule on every assistant we build.
Does it answer in other languages?
Yes. It answers in the language the customer writes in, from the same documents. The languages we put through the test cases are set in the offer.
Where does the customers' data go?
To your account: the assistant runs on your company's own Anthropic or AWS account, with your keys, never on ours. On the API, Anthropic does not use the content to train its models, under its commercial terms. Your duties under UK GDPR are on the data page.
Can we stop the subscription?
Yes, in any month; there is no minimum term. The assistant, the test cases, the instructions and the log stay with you, on your account. If we stop, the assistant carries on, but nobody tests new Claude models on your cases.
The other offers: Claude Readiness Workshop · Claude Pilot A: an AI agent on Claude · Claude Pilot B: Claude Team for your team · Department Activation · Managed AI Operations · Claude Team Adoption · Claude Relaunch · AI service desk assistant.
Last reviewed: 18 October 2026.
Book a 30-minute call
Tell us what you want to solve in your company. At the end you know whether it is worth it and what the next step is; the prices are the ones on this page.
Prefer to call? +44 7588 772736 · Not ready to talk? See it on your business first.
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