SVENNISAIInternal requests land on the right ticket first time.
An AI assistant on Claude sorts your colleagues' requests, to IT for example, and answers from the company's documents. Sensitive cases go to someone on your team.
Setup from 4,200 GBP, then from 420 GBP a month
All prices are in GBP and exclude VAT.
Book a 30-minute call · with a Claude Certified Architect from our team, who builds the agents.
What you get
The service desk is where your colleagues' internal requests arrive. The assistant works in Zoho Desk or Microsoft Teams, and we run it for you month by month.
- 01Requests sorted and placed on the right ticket first time, in Zoho Desk or Microsoft Teams.
- 02Answers from the company's documents, in the company's tone, to the questions that keep coming back: passwords, access, equipment, procedures.
- 03An activity log for every request, on your account: what it sorted, what it answered, what it handed over.
- 04Sensitive cases always go to a colleague: personal data, complaints, anything about money or security.
- 05A monthly report: the share of requests on the right ticket first time, and the share sent to a colleague.
- 06Running included: monitoring, new Claude models tested on your cases first, one improvement a month.
What changes the price
For each connection to your systems we build what fits: a connector, an MCP server, a plugin or a skill. We show you the options, with the cost of each, and you choose.
- 01How many connectors, MCP servers and plugins we build for your systems.
- 02How many skills and routines we prepare and test.
- 03How many departments, seats and channels are in the project.
- 04What your system offers: an API, or another route we choose together.
You get the final price in the written offer, before you sign. It does not change along the way without your agreement.
How it unfolds, step by step
Pick a step: what it covers, what we need from you, what you keep.
How it works: one request, from message to ticket
- A colleague writes in Microsoft Teams, or opens a ticket in Zoho Desk: "I cannot print on the second floor".
- The assistant reads it, sorts it and places it on the right ticket with the fields filled in. If something is missing, it asks.
- If the answer is in the company's documents, it gives it straight away; the ticket closes by your rule, when the colleague confirms.
- A sensitive case, access to personal data or a complaint for example, goes to a colleague with a summary and the history.
- Every step goes into the activity log, on your account: you see what it did, when and on what basis.
You bring: Access to Zoho Desk or Microsoft Teams, and the documents the assistant answers from. Real requests from recent months, and a colleague in IT who knows the rules and approves replies in the first weeks. You open the Anthropic or cloud account in your company's name, with our help.
Two AI assistants, as a subscription
An AI assistant answers your customers or colleagues, and we keep it running month by month. Setup takes two weeks and costs from 4,200 GBP. The subscription starts at 420 GBP a month, or 850 GBP a month for the larger size.
- You are hereAI service desk assistantThe team that receives internal requests, for example to IT, in Zoho Desk or Microsoft Teams.setup from 4,200 GBP, then from 420 or 850 GBP a month
- AI customer assistantThe company whose customers write on the website chat, WhatsApp or email, at any hour, in several languages.setup from 4,200 GBP, then from 420 or 850 GBP a month
The four steps. Claude seats are billed to you directly by Anthropic, in pounds; an agent's model usage by Amazon Web Services, in US dollars, on use and not capped unless you set a budget.
Frequently asked questions
What is the difference between an assistant and an AI agent?
An assistant answers from the company's documents and hands sensitive cases to a colleague. An AI agent takes over a whole process, orders for example, and is built in Claude Pilot A. For the assistant, sensitive means money, medical or legal matters, or a complaint.
When do we pay 420 GBP and when 850 GBP a month?
Lite, from 420 GBP a month, up to 1,000 conversations a month; Standard, from 850 GBP a month, above that. The level is written in the offer, from the estimated volume. The monthly report shows the real volume, so you can check the level in any month.
What happens if the assistant sorts a request wrongly?
A colleague moves the ticket as before, and the case joins the test cases so it does not happen again. The share placed right first time is in the monthly report. Sensitive cases never reach the assistant for a decision: the rule sends them to a colleague.
Where does the data in the requests go?
To your account: the assistant runs on your company's own Anthropic or AWS account, with your keys, never on ours. On the API, Anthropic does not use the content to train its models, under its commercial terms. Where the data is processed is written down from day one, by category.
We use another ticketing system, not Zoho Desk.
The base offer is on Zoho Desk or Microsoft Teams, where we have already built it. For another system with an API, we build the connector or MCP server between the assistant and your system. Its price is in the offer before you sign.
Can we stop the subscription?
Yes, in any month; there is no minimum term. The assistant, the test cases, the instructions and the log stay with you, on your account. If we stop, the assistant carries on, but nobody tests new Claude models on your cases.
The other offers: Claude Readiness Workshop · Claude Pilot A: an AI agent on Claude · Claude Pilot B: Claude Team for your team · Department Activation · Managed AI Operations · Claude Team Adoption · Claude Relaunch · AI customer assistant.
Last reviewed: 18 October 2026.
Book a 30-minute call
Tell us what you want to solve in your company. At the end you know whether it is worth it and what the next step is; the prices are the ones on this page.
Prefer to call? +44 7588 772736 · Not ready to talk? See it on your business first.
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